My document uploads are failing —what should I do?

My document uploads are failing —what should I do?

Step 1. Check your internet connection 

1.1 Unstable connections often interrupt uploads. 

Step 2. Verify file format and size 

2.1 Ensure it complies with platform requirements. 

Step 3: Rename your file 

3.1 Remove any special characters or make the name shorter. 

Step 4. Clear your browser cache and refresh the page 

4.1 Helps resolve temporary glitches. 

Step 5. Try a different browser 

5.1 Recommended: Chrome or Microsoft Edge. 

Step 6. Upload one file at a time 

6.1 Avoid simultaneous uploads if issues persist. 

Step 7. Take a Screenshot and Contact Support 

7.1 If none of the above steps work, take a screenshot of the error message you seeing and raise a ticket.  

7.2 Reach out to technical support providing a brief description of the issue with the screenshot of the error. 

    • Related Articles

    • What file formats are supported for document upload?

      Step 1. Use only supported file types 1.1 Accepted formats: PDF, Word (.doc, .docx), Excel (.xls, .xlsx), JPG, PNG, TXT. Step 2. Keep file size within limits 2.1 Maximum file size is 25 MB. Step 3. Avoid special characters in file names 3.1 Do not ...

    • What happens if I make a mistake in the submitted assessment?

      Submitted assessments cannot be edited by the user once finalized. Key Considerations: Review Before Submission 1.1 Always use the task progress checker to ensure all responses are complete and correct. Be Mindful During Entry 2.1 Double-check each ...

    • Can I use the POSITIIVPLUS Platform on a mobile device or tablet?

      The tool is not fully supported on mobile devices or tablets. Best Practice: Use Desktop or Laptop 1.1 Access the platform through Google Chrome or Microsoft Edge on a computer for the best results. Avoid Mobile Browsers 2.1 Features such as ...

    • Where can I view or manage my uploaded documents?

      Step 1. Go to the section where the document was uploaded 1.1 For example, supplier profile, assessment, or SAQ. Step 2. Scroll to the relevant question or document field 2.1 The uploaded file will be visible here. Step 3. Use the document center ...

    • How do I upload supporting documents?

      Follow the steps below to upload supporting documents in the PositiivPlus platform: Step 1. Navigate to the assessment section 1.1 Go to the relevant assessment where supporting documents are required. 1.2 Locate the specific question or field that ...