My completed action is not getting submitted- What should I do?

My completed action is not getting submitted- What should I do?

Step 1. Check Browser Compatibility 

        1.1 Ensure you're using a supported browser like Google Chrome or Microsoft Edge. 

        1.2 Avoid outdated or unsupported browsers. 

 Step 2. Verify Internet Connectivity 

        2.1 Confirm you have a stable internet connection. 

        2.2 Try reloading the page or switching networks if needed. 

  Step 3. Clear Cache and Cookies 

       3.1 Go to your browser settings and clear cache and cookies. 

        3.2 Refresh the page and attempt to submit again. 

   Step 4. Try Incognito/Private Mode 

       4.1 Open the site in a private/incognito window to rule out extension conflicts. 

  Step 5. Use Another Browser or Device 

        5.1 If the issue persists, try accessing the platform on a different browser or device. 

   Step 6. Take a Screenshot and Contact Support 

        6.1 If none of the above steps work, take a screenshot of the error message you are                                              seeing and raise a ticket. 

        6.2 Reach out to technical support providing a brief description of the issue with the                                         screenshot of the error. 

    • Related Articles

    • Action List Overview

      1. Access the Actions Page 1.1 Navigate to the Qualitative Section. 1.2 Select “Actions” to open the list of assigned actions. 1.3 Click on “Add New Action” to create and assign a new action. 2. Use the Search Bar 2.1 Type keywords or identifiers ...

    • I'm Getting an Error While Updating or Completing an Action — How Do I Resolve It?

      Step 1. Check Browser Compatibility 1.1 Ensure you're using a supported browser like Google Chrome or Microsoft Edge. 1.2 Avoid outdated or unsupported browsers. Step 2. Verify Internet Connectivity 2.1 Confirm you have a stable internet connection. ...

    • What happens if I make a mistake in the submitted assessment?

      Submitted assessments cannot be edited by the user once finalized. Key Considerations: Review Before Submission 1.1 Always use the task progress checker to ensure all responses are complete and correct. Be Mindful During Entry 2.1 Double-check each ...

    • Getting Started

      1. Logging In to POSITIIVPLUS Steps: 1.1 Go to https://positiivplus.com/ 1.2 Enter your registered Email Address and Password. 1.3 Click on “Sign-In”. Alternatively, you can log in using your Google or Microsoft account. 2. Signing Up (New User ...

    • How Do I Assign an Action to Suppliers?

      This guide explains how to create and assign a new action to suppliers in the POSITIIVPLUS platform. Step 1: Start the Assignment Process 1.1 Navigate to the Actions section. 1.2 Click on the "Add New Action" button to initiate a new assignment. Step ...