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My document uploads are failing —what should I do?
Step 1. Check your internet connection 1.1 Unstable connections often interrupt uploads. Step 2. Verify file format and size 2.1 Ensure it complies with platform requirements. Step 3: Rename your file 3.1 Remove any special characters or make the ...
How to View and Understand an Action Profile?
The Action Profile provides a full overview of an assigned action, including documents, status updates, and communication history. This guide walks you through each section of the profile to help you understand and manage actions effectively. Step 1: ...
How do I upload supporting documents?
Follow the steps below to upload supporting documents in the PositiivPlus platform: Step 1. Navigate to the assessment section 1.1 Go to the relevant assessment where supporting documents are required. 1.2 Locate the specific question or field that ...
What file formats are supported for document upload?
Step 1. Use only supported file types 1.1 Accepted formats: PDF, Word (.doc, .docx), Excel (.xls, .xlsx), JPG, PNG, TXT. Step 2. Keep file size within limits 2.1 Maximum file size is 25 MB. Step 3. Avoid special characters in file names 3.1 Do not ...
Where can I view or manage my uploaded documents?
Step 1. Go to the section where the document was uploaded 1.1 For example, supplier profile, assessment, or SAQ. Step 2. Scroll to the relevant question or document field 2.1 The uploaded file will be visible here. Step 3. Use the document center ...